CL&P: Power Back For Most By Monday Or Tuesday

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Trees and utility poles down in Stamford.
Trees and utility poles down in Stamford. Photo Credit: Anthony Buzzeo

FAIRFIELD COUNTY, Conn. - Connecticut Light & Power expects to have power back to the majority of its customers by Monday or Tuesday, the company announced Thursday morning.

"This is an estimate, not a guarantee," said Bill Quinlan, senior vice president for emergency preparedness. "There will likely be customers whose restoration will extend beyond that period."

Quinlan predicted that 2 percent of customers would still be out of power Tuesday. Polling places are a priority for the company, and Quinlan said most of the state's polling places should have power for Tuesday's election.

United Illuminating Co. announced that 95 percent of its customers would have power by midnight Monday. That would leave about 16,000 still without power, said CEO James Torgerson.

CL&P would have 2,000 more line and tree workers from out of state coming into Connecticut to help restore power, Quinlan said. The company has restored power to 475,000 customers and 600 critical facilities, with 300 critical facilities still remaining. CL&P will likely have to set more than 1,000 new poles, as well as several thousand spans of wire.

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Comments (19)

Thank you Paige for the phone # info. And a million thanks to the lady named Beth who read my post and actually knew who my great aunt is, found her at a neighbors house & told her I was worried. Talked to my aunt G late this afternoon I guess phone lines still down in CT she said tried calling all day busy busy. Well she's ok said another storm coming next week and i better NOT worry about her she can take care of herself JUST FINE! Hope if i make it to 102 yrs I will be just as tough & stubborn as her maybe she should be a boss to the utility companies! Well maybe not she didn't quite understand how I left a message on a computer still thinks it was on a phone answer machine! Thanks again EVERYBODY!

Glad it worked out and everyone's okay! Even if your great aunt said that she could take care of herself just fine, having some kind of plan to get in touch helps. Three friends live in more "rural" areas and I was really glad to hear their voices when we were finally able to get in touch.

to cbc03 u scare me when u say CL&P waits until last to service New Canaan. I live in western massachusetts been trying to find out if my 102 yr old (yes 102 yrs) great aunt is ok lives by herself and is too stubborn to go to a shelter. Last yr during hurricane Irene & the Oct snowstorm her neighbor hooked up a generator for her but when I visited last July she said they moved. Talked to her Sat Oct27 was worried about all the trees around her little house. Been online last 2 days looking for news about new canaan. Have a 2nd cousin in Ridgefield (her daughter about 70 yrs?) can't get hold of her either. I can't even come down read 300 roads closed and power MAY be back on mon or tues!

Just a thought....is your great aunt affiliated with a church in New Canaan? If so, you might be able to contact someone there and ask them to go have a look/see.

Another possibility is that the Town of New Canaan lists a Department of Human Services (203-594-3076) Renovations are underway at Town Hall, so I can't tell you where the office is anymore, but someone should be able to help you out with a wellness check on your great aunt.

Had to go to Danbury today and saw crews working in Ridgefield along Route 7 and some of the main roads.

The Town of Ridgefield has a Social Services Department and that number would be 203-431-2777. I hope they are able to answer the phone. Westport Town Hall finally got power today, so they are gaining.

to cbc03 u scare me when u say CL&P waits until last to service New Canaan. I live in western massachusetts been trying to find out if my 102 yr old (yes 102 yrs) great aunt is ok lives by herself and is too stubborn to go to a shelter. Last yr during hurricane Irene & the Oct snowstorm her neighbor hooked up a generator for her but when I visited last July she said they moved. Talked to her Sat Oct27 was worried about all the trees around her little house. Been online last 2 days looking for news about new canaan. Have a 2nd cousin in Ridgefield (her daughter about 70 yrs?) can't get hold of her either. I can't even come down read 300 roads closed and power MAY be back on mon or tues!

Candle Light & Propane... street next to me is a fairly major road as it crosses over I-95. Tree down with multiple wires keeping the neighborhood dark. No CL&P or tree crews around all day or all week so far.

I too am one of the frustrated ones. I am grateful that I was spared what could have been a major catastrophy. I am grateful that the tree that fell on my shed did not fall on my house or on me. But I'm cold cold cold.

While driving around Stamford I see the extent of the damage and I understand the magnitude of the job the utility companies have.
However,... in all my travels I did not see ANY utility trucks.
Are they all working "behind the scenes" analyzing the situation. Enough analyzing already.

Despite claims by CL&P they are doing an extraordinary job .. I don't see it.
I do not believe CL&P is doing a great job .. I do not think they are even doing a good job.

Enough said..

The temperatures are dropping .. get more help ... please ....

And why would Easton Daily voice care about CL& P? What is the projection of UI service? And here we are again, Eden Hill the last to have debris removal? But thanks for the barricades ( 72 hrs afterward ) to tell all who live up here there's trees down! Another good job done for Easton residence!!

I'm trying to be patient...but I'm the only street in my Norwalk neighborhood with power out, thereby ensuring I will NOT be among the "vast majority" of customers to be restored by early next week. Big trees blocking the road, wires down, kids home from school restless and playing outside on the street, elderly people needing help, you name it, we got it. Thanks God for the generosity and goodness of people on the nearby streets.

BTW - in an e-mail I received from CL&P the day after the storm, they told us to "call 9-1-1" to report downed wires. So I did. The 911 operator was obviously VERY annoyed. So why are they telling us to call 911? To reduce volume in their own call center??? Really tired of this.

Those of you criticizing, I suggest you take a drive around the entire town of Norwalk. That's right, entire. It is a large area and there are some streets where downed trees took out an entire blocks worth of telephone poles, transformers and all.

Be patient and be thankful that all you have to worry about is when you are getting power back. Some people have lost their homes or even lives. A little perspective never hurt anyone.

No - really? I hadn't noticed that!

BTW, glad to know YOU have power, flageb.

I don't have power. I won't get power until Sunday or Monday the earliest. They haven't even removed the tree that took down the power line on our road. But not having power is NOT the end of the world. It is not ideal, but you can live. It's an inconvenience, but you can cope.

My point is, be thankful for what you have and be patient. Your power will come back at some point.

As I said in my original message, I AM grateful - for the people who pitched in and have helped out me and my family. I am grateful that my family in New Jersey didn't have their homes wiped out. I am grateful that my home is not destroyed. And oh, I also make sure to donate to the Red Cross whenever these things hit other regions of our country. (Satisfied???)

But from 2010 until the present, we've have about 6 prolonged outages from storms ranging from mild (2010) to monstrous (Sandy). The talking points from CL&P are always, "we're doing a wonderful job." At what point do WE look at CL&P and say, "hey, we're paying the highest rates in the nation, we've experienced substantial population growth in this area which equals more rate payers for you and yet, 26 years after Hurricane Gloria, you employ the same number of linemen you did in 1986?" Where's the money going? Who's minding the store here? What is our Public Utility Control office doing up in Hartford? CL&P has long since ceased operating as a public utility. It's a business, and face it, they are cutting corners. I saw a transformer dangling from wires in front of my house for 6 days last year. Unbelieveable.

So please, take your sanctimonious attitude elsewhere.

I will repeat myself from previous years' comments -it's obvious that CL&P has no disaster recovery plan. 3 days after the storm and no crew visible trying to fix the easiest circuits. They spend days evaluating I do not what. Mr. Quinlan expects the best recovery in the industry - is this a joke?! Go down to Fl, LA, MS to see what a real recovery by a utility means in real life. SHAME!! I wonder what did New Canaan do to CL&P because it's usually the last town to be served. Hmmm.....

From what I heard on the radio, the utility companies have to make sure the line is operational from the end back towards the substation before they power up. Otherwise they can cause an electrical fire or blow the substation.

Cold comfort, I know, but it might partially answer the question of why the "easier" repairs are not being done quickly.

I believe it when I see it ---- literally.

Camp ave has been with out power since Tuesday are we going to get serviced this week??

CL&P is not yet giving estimates for specific neighborhoods. - Mz