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Family Centers Honors Five Employees For Customer Service Excellence

Family Centers’ 2015 CSI ambassadors, from left, Regine Midy, Katey Smith, Lauren Tierney, Darian Jones and Lisa Clifford.
Family Centers’ 2015 CSI ambassadors, from left, Regine Midy, Katey Smith, Lauren Tierney, Darian Jones and Lisa Clifford. Photo Credit: Provided

GREENWICH, Conn. – At its recent employee-wide town hall meeting, Family Centers recognized five employees for customer service excellence.

The following employees were named Family Centers 2015 “Customer Service Ambassadors,” for consistently embodying Family Centers’ core values and providing exceptional service to both internal and external customers, according to a press release:

  • Lisa Clifford, senior office manager
  • Darian Jones, Greenwich Self Sufficiency program coordinator
  • Regine Midy, Joan Melber Warburg Early Childhood Center teacher
  • Katey Smith, Young Parents Program and Trauma Response manager
  • Lauren Tierney, Stamford CARES program coordinator

As part of an agency-wide customer service initiative called CSI:FC (Customer Service Initiative: Family Centers), the annual Customer Service Ambassador Award honors employees who go above and beyond the call of duty to ensure customer needs are met, according to a press release.

“CSI:FC has had a profound impact on our agency culture since it launched last year,” said President Bob Arnold in a press release. “Our Customer Service Ambassadors’ positive approach and consistent use of Family Centers’ standards of excellence inspires us all.”

Family Centers is a private, nonprofit organization offering education and human services to children, adults and families in Fairfield County. More than 3,000 professionals and trained volunteers work together to provide a wide range of responsive, innovative programs.

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